Return & Refund Policy

Thanks for shopping at Fastrak online. If you are not entirely satisfied with your purchase, we're here to help.

Returns

We accept returns. You can return items that are still in a saleable condition or unopened items in the original packaging within 7 days of your purchase with a receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.

To follow-up on the status of your return, please contact us at info@fastrak.co.za.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Fastrak will charge a 5% fee on any credit card reversals done if a refund or partial

refund is required.

 

Warranty on Products

All of our goods also carry a manufacturers’ warranty (12 Months) where applicable, which will run concurrently with any warranty in terms of the law.

Under no circumstances will we accept returned goods that have been damaged due to the customer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subjected to misuse or abuse.

Any items needing to be returned for repairs or warranties need to be returned at the client’s expense. Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be swopped out before this procedure has been followed and fault has been identified.

No repairs will take place until it has been confirmed whether the product is to be repaired under warranty or at the client’s expense.

The client agrees that Fastrak is not held responsible for time delays that result from reports coming from the agents who hold the warranties. Until the client accepts the quote and gives the go ahead, no repairs will commence. The client and Fastrak agree that the agents report is final in this matter and that that report will be considered as the matter being closed. Any costs incurred during this process will be passed onto the client unless the warranty is active. Any and all repairs done under warranty or at the clients expense will only last for 3 months unless a new and different issue has been found.

There is no warranty on passive speakers, burnt/blown woofers or tweeters.

Warranty is only valid if there is no evidence of misuse or tempering on the unit.