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Privacy Policy

Fastrak Privacy Policy

Last Updated: April 2026

Fastrak Trading 650 (Pty) Ltd (“Fastrak”, “we”, “us”, or “our”) trading as Fastrak respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

 

 

1. Responsible Party & Information Officer

Responsible Party:
Fastrak Trading 650 (Pty) Ltd
Unit E, 300 Elgin Road, Pomona, Kempton Park, Gauteng, South Africa

Information Officer:
Email: info@fastrak.co.za

The Information Officer is responsible for ensuring compliance with POPIA and handling all requests relating to personal information.


2. Personal Information We Collect

We may collect and process the following categories:

2.1 Information You Provide

  • Full name 

  • Email address 

  • Contact number 

  • Delivery and billing address 

  • Company details (if applicable)

2.2 Automatically Collected Information

  • IP address 

  • Device and browser information 

  • Website usage data 

  • Cookies and tracking technologies

2.3 Transaction Information

  • Purchase history 

  • Payment details (processed by secure third-party providers; we do not store card details)
     

3. Special Personal Information

We do not intentionally collect or process special personal information (as defined under POPIA), including:

  • Religious or philosophical beliefs 

  • Race or ethnic origin 

  • Health information 

  • Biometric data 

If such information is inadvertently collected, it will be securely deleted.

 

4. Purpose of Processing

We process personal information to:

  • Fulfil orders and deliver products 

  • Process payments 

  • Communicate with customers 

  • Provide support 

  • Improve services and website performance 

  • Prevent fraud and security risks 

  • Comply with legal obligations 

  • Send marketing communications (where permitted)

5. Lawful Basis for Processing (POPIA Conditions)

We process personal information in accordance with POPIA, including:

  • Consent 

  • Contractual necessity 

  • Legal obligations 

  • Legitimate interests (balanced against your rights)

 6. Sharing of Personal Information

We may share personal information with:

  • Payment service providers 

  • Courier and logistics companies 

  • IT service providers 

  • Marketing and analytics platforms 

  • Regulatory authorities (where required)

All third parties are required to maintain appropriate security safeguards.
We do not sell personal information. 

 

7. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure:

  • The recipient is subject to laws or agreements that provide adequate protection, OR 

  • Your consent is obtained where required

 8. Data Retention

We retain personal information only as long as necessary for:

  • The purpose collected 

  • Legal and regulatory compliance 

  • Dispute resolution

Thereafter, data is securely deleted or anonymised.

 
9. Information Security

We implement reasonable technical and organisational safeguards, including:

  • Encryption 

  • Secure servers 

  • Access controls 

  • Monitoring systems 

Despite this, no system is completely secure.

  

10. Cookies

We use cookies to:

  • Enable functionality 

  • Analyse usage 

  • Improve user experience

You can disable cookies in your browser settings.

 

11. Your Rights Under POPIA

You have the right to:

  • Access your personal information 

  • Request correction or deletion 

  • Object to processing 

  • Withdraw consent 

  • Lodge a complaint with the Information Regulator

Requests can be submitted to: info@fastrak.co.za

  

12. Direct Marketing

We will only send marketing communications:

  • With your consent, OR 

  • Where legally permitted for existing customers

You may opt out at any time.

13. Children’s Information

We do not knowingly collect personal information from persons under 18 without parental consent.

 

14. Data Breach Notification

In the event of a data breach, we will:

  • Notify affected data subjects where required 

  • Report to the Information Regulator 

  • Take steps to mitigate harm

 15. Third-Party Websites

We are not responsible for third-party websites linked from our platform.

 16. Complaints

You may lodge a complaint with:

Information Regulator (South Africa)
Email: enquiries@inforegulator.org.za

 

17. Updates to This Policy

We may update this policy periodically. Changes will be published with a revised date.

 

18. Contact

Email: info@fastrak.co.za
Website: https://www.fastrak.co.za

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