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The Fastrak Way
To offer you the best sound, advice and value for money while growing our people and footprint.
We will always remain honest and deliver on our promises.
We are the home of FTS, Audio Focus, Astro Audio, Eclipse Audio, Rhythm, Stewart, STB and Elara.
Our Brands
Flexible Payment Options
PayJustNow, BNPL, RCS, PayFlex, CapitecPay and more
Frequently Asked Questions
Are all products online available in-store?
Are all products online available in-store?
Yes, all product items are available online and in-store unless specified.
Are you able to provide quotations?
Are you able to provide quotations?
If you need a quote, please feel free to send us an email and we will quote you accordingly. sales@fastrak.co.za
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next working day.
You will receive updates once
your order has been dispatched.
We provide delivery nationwide,
with estimated timelines:
- Main Cities & Urban Areas: 2–5 business days after order has been processed.
- Regional & Outlying Areas: 3–7 business days
Delivery times may vary depending
on your location, product availability, and courier logistics.
How do I track my online order?
How do I track my online order?
You can track your order with your waybill number here.
Do you charge for shipping?
Do you charge for shipping?
Yes!
Our shipping rates in South Africa are based on product type and size:
- Enjoy free nationwide delivery when your order value exceeds R1000 on selected items.
- R100 Delivery Fee for 32" TVs and panels and fragile items (glass, sensitive electronics, etc.)
- R250 Delivery Fee for 40" – 65" TVs and panels, and large appliances (e.g. fridges, washing machines)
- Free In-Store Collection (R0)
Choose to click & collect and pick up your order at no cost.
All shipping charges are
calculated at checkout, so there are no surprises.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact sales@fastrak.co.za as soon as possible.
You will need to provide your order number and a brief description of the problem so we can assist you promptly.
Do you ship outside South Africa?
Do you ship outside South Africa?
At this time, we do not ship outside of South Africa, as we currently do not have cross-border courier partners.
However, if you require your order to be shipped beyond the borders of South Africa, please reach out to us. We will gladly coordinate your order with your preferred courier partner where possible.