Free delivery on selected items! Click & Collect available at eligible stores near you. Check availability at checkout.

Shipping policy

Last updated: 27 October 2026

This Shipping Policy explains our delivery options, shipping costs, and estimated delivery times so you can shop with confidence. 

Whether you're buying TVs, appliances, or fragile electronics, we ensure your order arrives safely and on time.

Delivery times may vary depending on your location, product availability, and courier logistics.

1. Shipping Costs & Delivery Fees

Delivery rates in South Africa depend on the items in your cart:

  • Standard delivery: R50 for eligible orders below R500.
  • Free standard delivery when your eligible cart reaches R500 or more. This excludes products assigned to a special delivery profile.
  • Special delivery: R250 per order for TVs, panels and selected heavy or fragile items. This applies regardless of order value. The delivery charge is capped at R250 per order and replaces the standard delivery fee, it is not added on top. Adding standard items or additional special-delivery items does not increase this charge.
  • Free Click & Collect (R0) at eligible stores. Select Pickup at checkout and wait for your collection notification before travelling.

Available delivery and collection options, and the final charges for your cart, are displayed at checkout.


2. Delivery Timeframes in South Africa

We provide delivery nationwide, with estimated timelines:

  • Main Cities & Urban Areas: 3–5 business days after order has been processed.
  • Regional & Outlying Areas: 3–7 business days after order has been processed.

Delivery times may vary depending on your location, product availability, and courier logistics.

Please keep an eye on your e-mail notifications as we will be sending you order updates.  You will also receive an e-mail with a waybill number that you can track by visiting:

Track my order

3. Order Processing Times

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed the next working day. 

You will receive updates once your order has been dispatched.


4. TV, Appliance & Fragile Item Delivery

We deliver TVs, large appliances, and fragile electronics across South Africa:

  • Secure packaging to prevent damage 
  • Careful handling by trusted couriers 
  • Recommended inspection upon delivery 

Please report any damages within 24 hours of receiving your order.

5. Click & Collect (In-Store Pickup)

Fastrak offers free in-store collection:

  • Select “Pickup” at checkout 
  • Wait for your collection notification  
  • Bring your order confirmation and pick up from selected store

6. Delivery Terms & Conditions

  • Deliveries are made during business hours (Monday – Friday) 
  • Someone must be available to receive and sign for the order 
  • Ensure your delivery address and contact details are correct 

Incorrect information may result in delays or additional charges.


7. Shipping Delays

While we aim for fast delivery, delays may occur due to:

  • Courier delays 
  • High order volumes 
  • Weather or unforeseen circumstances 

Fastrak will keep you informed and provide updates where possible.


8. Contact Fastrak

For help with shipping, delivery tracking, or order queries, contact us:

Home Deals Products Cart